Cancellation & Rescheduling Policy
We understand that plans can change. To help us manage instructor scheduling and keep lessons available for other guests, we ask that you provide the following notice:
Surf & SUP Lessons Cancellations or rescheduling requests must be made at least 48 hours before your scheduled activity to receive a full refund or move your booking to another date or time.
Rescheduling Lessons within 48 hours Requests to change your lesson or tour to another date or time within 48 hours of your booking are treated as a cancellation and new booking. Unfortunately, we are unable to reschedule bookings within the 48-hour cancellation window. If you are unable to attend or need to reschedule within the 48 hours, we will gladly issue a full refund if we are able to fill your original lesson or tour spot with another booking.
Rentals Full refunds will be given for cancellations that are made 24 hours prior the rental start time booked. If you do have to cancel please contact us as soon as possible. During the summer months of July & August refunds are not available for rentals.
Equipment Damage Damage to equipment, missing equipment and late returns on rentals are subject to repair, replacement and late fees. For a full list of damage pricing and late fees, please contact us.
Weather If conditions are unsafe due to weather or ocean conditions, Tofino Paddle Surf may cancel or reschedule any activity. In these cases, guests may choose between a full refund or rescheduling, subject to availability. When making any booking please ensure you supply a telephone number so that we can contact you to inform you of any changes.