Our cancellation policy aims to be flexible.
Full refunds will be given for cancellations that are made 48 hours prior to the start of the lesson. For cancellations within 48 hours of the lesson, a $50 per booking will be charged. If you do have to cancel please contact us as soon as you can.
A minimum of two people are required to run each of the daily lessons and tours. If it is the case you are the only person signed up for the lesson, we will contact you the day/night before and let you know. The options will be to upgrade to a private lesson, change the time or date of the lesson, take a rain check, or receive a full refund.
We reserve the right to cancel any service due to unsafe weather and wave conditions. Cancellations due to weather and waves will be rescheduled and payment will be applied to the rescheduled date. We reserve the right to substitute equipment and personnel in the case of an emergency we deem it necessary.
When making any booking please ensure you supply a local Tofino telephone number that we can contact you to inform you of bad weather conditions that may hinder the tour or lesson.
No refunds on cancellations made within 24 hours of any scheduled equipment rental.
Damage to equipment and late returns on rentals are subject to repair, replacement, and late fees. For a full list of damage pricing and late fees, please contact us.